| Since tickets
are a one of a kind item and not replaceable there are no refunds, exchanges,
or cancellations on any order once it is submitted to us. Tickets can only
be returned on a consignment basis where you would get 100% of the amount
that we resell them for, up to the amount that you paid for them. All Prices
are guaranteed at the time the order is CONFIRMED by AtBT, LLC.
Online orders placed after 5PM CT weekdays or on weekends may not be processed
until the next working day. All deposits are non- refundable. When you receive
your tickets keep them in a safe place. Tickets can not be replaced if they
are lost, stolen or damaged. Please note that direct sunlight or heat can
damage some tickets. If an event is cancelled for any reason other than an
act of God (rained out, earthquake, flood, etc.), strike, or lockout we will
provide a refund in one of two manners:
1
Cash or credit card refund for the face value of the tickets
2
Credit towards another event in the amount of the order, less shipping
charges
Any shipping
charges are not refundable. If an event is postponed the tickets will be honored
for the new date of the show. New tickets will not need to be issued. If you
can not make the new date we will accept the tickets back from you on a consignment
basis only. You would receive 100% of the amount that we sell them for up
to the price that you paid. While we will try our best to resell your seats,
we cannot make any guarantees as it relates to reselling your tickets.
In case of
a rainout or strike for a sporting event no refunds will be made. You must
exchange the ticket at the ballpark for a seat to a future game that is still
available.
Events taking
place within the Chicago city limits may have tax added to the order. Shipping
charges are calculated based on location and method. Since tickets are bought
and sold on an open market prices are subject to change at any time.
Paying by
Credit Card
We accept VISA, MasterCard, American Express, ans Discover. The Billing Address
will be verified with your credit card company so you must use the exact address
that your statements are sent. Should you require that the order be shipped
to an alternate address we will require faxed authorization from you. This
includes a signed copy of the invoice along with legible copies of your driver's
license and the credit card that was used. This is done to protect both of
us against fraudulent use.
Paying by
Check/Money
AtBT, LLC accepts personal checks either in person in our office
or via mail. Checks sent to AtBT, LLC MUST be received no later
than (14) days prior to date of event being purchased. To make a payment using
a cashiers check or money order: The order must be submitted by using the
special request form or by phone. Payment by cashiers check or money order
may not be available on all ticket orders. If your request can be handled,
the tickets may be held for up to 24 hours. The cashiers check or money order
must be sent to us using an overnight delivery service. Payment will also
be accepted at our office.
Shipping
Policies
AtBT, LLC requires a signature on all deliveries. Therefore all
deliveries are made using an express courier service. We do not allow any
reroutes on the package. The courier must deliver it to the address on the
package. They can not deliver it to any other address. If you have any specific
delivery requirements please make those arrangements when you place the order.
Tickets are normally sent to your credit card billing address. The Billing
Address will be verified with your credit card company so you must use the
exact address that your statements are sent. Should you require that the order
be shipped to an alternate address we will require faxed authorization from
you. This includes a signed copy of the invoice along with legible copies
of your driver's license and the credit card that was used. This is done to
protect both of us against fraudulent use. The tickets will be delivered using
the best method. If possible we will inform you of the courier and when to
expect delivery when the order is confirmed.
Domestic
Rates
Please note that the delivery times are from the date that we ship the order.
Some tickets will require 1-2 days processing time.
Continental
United States:
FedEx 2 day delivery - $15
Fed Ex Standard Overnight Delivery $20
Fed Ex Priority Overnight delivery $25
Saturday Delivery $33
Pick up at office $0
Address:
309 E Rand Road, Unit 255
Arlington Heights, IL 60004
International
Shipping Rates
All delivery times are subject to availability in your delivery area. Any
other special delivery requirements can be quoted as requested.
Sales Tax
Most tickets that we sell are not taxed. We collect tax as required by law.
Generally any event that takes place within the Chicago city limits requires
that we collect an entertainment tax that is variable up to 7%.
Inventory
Availability
Because we are dealing with many different sources tickets can not be sold
in real time. We do our best to keep up and constantly update the web site
with ticket availability to make it as accurate as possible. However prices
and availability are extremely subject to change. This is especially true
in the days or even the couple weeks preceding a major national event, such
as the Super Bowl or the World Series. The same tickets can drop or increase
dramatically in price within hours. Most events don't have this kind of volatility
but it can happen. We will provide you with availability and delivery information
when your order is processed or upon request.
Information
that this site gathers/track
We use your IP address and browser type to help diagnose problems with our
server and to administer our Web site. This means that a user's session will
be tracked, but the user will remain anonymous. Your IP address is used to
help identify you and your shopping cart and to gather broad demographic information.
This means that although your IP address may be associated during your session
it is not permanently associated with any of your personal information. You
can browse our site without entering any personal information and therefore
remain anonymous during your visit. However, we hope that all of our visitors
will register with us so that we can learn more about our valuable customers
and keep them updated with our newsletter. If you would rather not receive
the newsletter, but would still like to register, please indicate your preference
by marking the appropriate box presented on the registration form. Our site
uses cookies to keep track of your shopping cart. This means that although
your IP address may be associated during your session it is not permanently
associated with any of your personal information. Upon your request we can
use cookies to deliver content specific to your interests and to save your
password so you don't have to re-enter it each time you visit our site. Our
site's optional registration form requires users to give us contact information
(like their name and email address). We use customer contact information from
the registration form to send the user information about our company. The
customer's contact information is also used to contact the visitor when necessary.
Users may opt-out of receiving future mailings; see the choice/opt-out section
below.
Links
This site contains links to other sites. AtBT, LLC is not responsible
for the privacy practices or the content of such Web sites. We encourage you
to read the posted privacy statement whenever interacting with any web site.
We will not share any specific information that you provide to us without
your specific permission to share it. We may share broad demographic information
with others. We will never release your personal information (including but
not limited to your name, email address, street address, or phone number)
without your specific permission. Users have the ability at any time to change
their preferences with us; see the choice/opt-out section below.
Use of the
Information this site Gathers/Tracks
Our site uses an order form for customers to request information, products,
and services. We collect visitor's contact information (like their email address)
and financial information (like their account or credit card numbers). Contact
information from the order form is used to send orders and information about
our company to our customers. The customer's contact information is also used
to get in touch with the visitor when necessary. Users may opt-out of receiving
future mailings; see the choice/opt-out section below. Financial information
that is collected is used to bill the user for products and services. Our
online surveys ask visitors for contact information (like their email address).
We use contact data from our surveys to send the user information about our
company. The customer's contact information is also used to contact the visitor
when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out
section below. We run contests on our site in which we ask visitors for contact
information (like their email address). We use contact data from our contests
to send users information about our company. The customer's contact information
is also used to contact the visitor when necessary. Users may opt-out of receiving
future mailings; see the choice/opt-out section below.
Security
This site has security measures in place to protect the loss, misuse and alteration
of the information under our control. All transactions are placed on our secure
server and are encrypted with full 128-bit encryption. All transactions must
be placed with a secure browser for customers to take advantage of this. Our
site provides users the opportunity to opt-out of receiving communications
from us and our partners at the point where we request information about the
visitor.
Opt-out
Policy
This site gives users the following options for removing their information
from our database to not receive future communications or to no longer receive
our service. You can visit the following URL: www.allthebesttickets.com.
Contacting
the Web Site
If you have any questions about this privacy statement, the practices of this
site, or your dealings with this Web site, you can call AtBT, LLC
at 630 582 9705 or e-mail comments to sales@allthebesttickets.com
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